The Numen- a process and technology solutions consultancy, specialized in SAP and recognized for the quality of its project delivery and for its expertise in integrating the areas of business and information technology in companies- now expands its scope of action for the implementation of Salesforce — the on-demand software giant.

Our company, which boasts in its portfolio mais de 80 clientes de diversos segmentos, 2 milhões de horas em projetos SAP e mais de 600 entregas, oferece agora aos clientes uma abordagem ainda mais ampla com Salesforce.

Ao disponibilizar esse serviço, a Numen atua em todas as pontas do negócio, desde a geração de leads e oportunidades até atendimento do clientes e logística de envio de produtos.

Our services

We work with the integrated CRM platform that provides a single, shared view of each customer to all departments, including marketing, sales, e-commerce and customer service.

Diagnosis

Management

Design

Implementation

Support

Test Data Factory

Implementation


Complete and customized implementation of the project

Planning
Design
Construction
Tests
Support


Data migration

Data migration management
Template preparation


Training

Preparation of training materials
Execution of training

Support


Support

Program administrator
Platform improvements
Functionality tests

Management

Project and/or program management applied to the client


Operate as Product Owner

Personalized customer support
Roadmap definition
Backlog Prioritization


Operate as Scrum Master

Personalized customer support
Roadmap definition
Backlog Prioritization

Diagnosis


CRM Assessment

Mapping of needs
Identification of customer pains
Design of As-Is and To-Be processes
Data quality analysis
Definition of Action Plans


Package Selection

Identification of requirements
Recognition of CRM solutions
Solution recommendation

Design


Execution of the design phase as a whole

Designing “As-Is” and “To-Be”
Conducting the workshops
Creation of User Stories
Landscape definition and integrations


Operate as Business Analyst for to create User Stories

Conducting “To-Be” Designing Workshops
Creation of “User Stories”
Testing support and personalized consulting


Designing CRM processes

As-Is and To-Be Processes

Test Data Factory


Strategy definition
Script development
Execution

Numen experts with over 20 years of CRM experience Extensive experience in Global projects and over 600 SAP projects delivered Methodology Agile and efficient operation.

Numen — we make it happen, inspiring the best in people

Why choose NUMEN?

We employ highly capable professionals trained to utilize the most cutting-edge technologies, supported by a dedicated team of solution architects with a profound knowledge of various segments and a holistic view on business.

Contact us